FAQ

Opening an account is a very easy process. Just choose what account type you would like to trade on by simply pressing “sign up”. Then you should fill in the registration form indicating your name, surname, etc. After that, you should submit the requested documents for the verification process. When the verification process is completed, you can make a deposit choosing any payment method suggested, and start trading.
RubyFinance suggests its customers choose among five different account types: Bronze, Emerald, Sapphire, Rubin, and Diamond. Look through features each account type offers, compare them, and select the most suitable for you. You can also contact the manager to seek advice.
RubyFinance does not accept accounts registered by US residents or citizens.
We assist, educate, and equip you with all the tools that you need in the investment decision-making process. However, the responsibility to make implement investment decisions rests with you alone and therefore no one will trade on your behalf.
At RubyFinance, it is not possible to open more than one trading account.
If you have forgotten your password, account number or username you can click on ‘Forgotten Login Details’ on the login page and follow the instructions to either create a new password or to have your account number or username sent to you.
You can deposit funds in your account through:
• Credit/Debit Visa or MasterCard
• Wire transfer
• When registering for the first time, you will be transferred directly to the deposit page. Choose the deposit method that you want to use, and determine the amount you wish to start with to enjoy a distinctive package of services that will help you start trading professionally in the global financial markets.
No, withdrawals can only be sent via the payment method through which you first funded your trading account.
All your funds are stored in a segregated bank account, so no need to worry about your money’s safety. RubyFinance is extremely concerned about the safety of the funds of its customers. We work with several banks to ensure your funds are secured in segregated accounts.

Basic trading terms

An asset is an economic resource that can be owned or controlled to return a profit or a future benefit. In financial trading, the term asset relates to what is being exchanged on markets, such as stocks, bonds, currencies, or commodities.
Ask is the price at which it is possible to buy the base currency of the selected currency pair.
It is the price at which it is possible to sell the base currency of the selected currency pair.
An independent person or company who organizes and executes a financial transaction on behalf of another party.
Contract for Difference, a derivative financial instrument based on the price movements of an underlying contract.
Commission is the charge levied by an investment broker for making trades on a trader’s behalf.
A commodity is a basic physical asset, often used as a raw material in the production of goods or services.
Forex is how market participants convert one currency to another. It can variously be referred to as a foreign exchange, FX, or currencies.
In trading, an index is a grouping of financial assets that are used to give a performance indicator of a particular sector. The plural term is indices.
An investor is any person who devotes capital to an investment in the hope that they will see a return from it. However, in the investment community, investors tend to have a different attitude to investing than traders.
Leverage - the multiplication factor of equity relative to the possible maximum position size.
Liquidity is used in finance to describe how easily an asset can be bought or sold in the market without affecting its price – it can also be known as market liquidity. When there is a high demand for an asset, there is high liquidity, as it will be easier to find a buyer (or seller) for that asset.
In trading, the margin is the funds required to open and maintain a leveraged position.
A margin call is a term for when a broker requests an increased maintenance margin from a trader, in order to keep a leveraged trade open.
It is an instruction to buy, sell, or conduct some other transaction involving a security or commodity.
Shares are the units of the ownership of a company, usually traded on the stock market. They are also known as stocks or equities.
The spread is the difference between the Bid and the Ask price.
Swap is the daily interest adjustment applied to open forex positions when held after midnight Central European Time.
A portfolio refers to a group of assets that are held by a trader or trading company. Assets in a portfolio can come in many forms, including stocks, bonds, commodities, or derivatives.